Faq

To clarify this, you need to understand that the payment process will happen in two phases: authorization and account transfer. Authorization is a temporary hold of funds on your debt or credit card when you use a credit or a debit card for payment. On your end, this might reflect as a “successful transaction” but the funds really haven’t been taken from your account.

Account transfer, on the other hand, happens a few seconds or minutes after the authorization. In some cases, however, when an order is not approved, the funds wouldn’t be transferred and the payment will be reversed after 48 hours.

So, you will be charged for your order when your order has been confirmed and verified from our end. Otherwise, you will receive an email about the transaction on your account, updating you of the current situation.

All Sales Are Final, we accept no returns or exchanges. Colorful Cosmetics LLC reserves the right to refuse all exchanges and refunds.

All packages are shipped through UPS and USPS. For products and items shipped outside the United States might be subject to import rules and regulations, taxes, and/or charges, which aren’t a part of your main order.

Colorful Cosmetics LLC is not responsible for any shipping and delivery fees that might be the effect of taxes, customs, and natural occurrences.

Unfortunately, you wouldn’t be able to change your order after it has been confirmed and verified. In fact, you would already be charged for it.

Colorful Cosmetics LLC is dedicated to cruelty free products; and we are also transparent with all of our moves and actions. All our clients will be able to check the ingredients of our products on the product page of the site – there will be a tab of ingredients on each of the product’s page.

The ingredients of our products may change every now and then depending on the need of the market. This is why we advise all our clients to see the list of ingredients in the product packaging to see the latest and the most up-to-date ingredients.

We are extremely sorry that you experienced an allergic reaction. Although most of our products are natural, mineral-based, and paraben-free, we would ask you to stop using the product until you dig deeper whether it’s our product that caused your reaction.

Let us know immediately by contacting us or by sending us an email at info@colorfulcosmetics.com.

Absolutely! In fact, most, if not all of our products are formulated to be used even by pregnant women and there shouldn’t be a problem. However, pregnancies can change your skin in ways you never imagined. This is why we always give recommendations to our clients to check ALL beauty products, including ours before using it first while pregnant to be sure of your health and the condition of your skin.

It has been our goal here at Colorful Cosmetics LLC to respond to all emails and inquiries within 48 hours from the time we have acknowledge it. However, due to the influx of emails and inquiries, this timeframe may be modified and extended.

Rest assured that our whole team is working to respond to all of your inquiries as soon as we can!

United States customers would be able to enjoy free shipping if they spend a certain amount. Take note, though, that Colorful Cosmetics LLC may change these discounts from time to time to promote equality among our beloved clients.